Terms & Conditions

LEGAL NOTICE

This Legal notice establishes the conditions of use that govern the access, navigation and use of the site www.autosol.es (hereinafter Web) and that its holder makes available to its clients and users.

In compliance with the provisions of article 10 of law 34/2002, of 11 July, on services of the Information society and electronic commerce and article 5 of the Organic Law 15/1999, of 13 December on the protection of personal data , it is reported that the ownership of this website is:

Owner:
Autosol Sociedad Cooperativa Andaluza
Registered office: C/ Antonio de Nebrija, 37 A Parque Empr. El Pinillo. 29620 – Torremolinos (Malaga)
VAT Number: F29032984
Phone: +34 952 380 295
E-mail: info@autosol.es
Domain Name: www.autosol.es
Inscrita en el Registro de sociedades cooperativas andaluzas con el número MA-RCA-214.

 

GENERAL TERMS OF USE

1.- User Acceptance

The holder (hereinafter Autosol) welcomes you and invites you to read this legal notice describing the terms and conditions that will apply to your browsing, in accordance with the provisions of the Spanish application regulations.

Access to the web is free, as well as the information it contains, although some services and products offered by AUTOSOL through the web may be subject to payment of an economic consideration. Also, as a general rule, no prior registration is required as a user for access and use of the website.

The access, browsing and use of the web implies on its part that it knows and accepts expressly and without reservations this legal notice, as well as the policy on treatment of personal data (hereinafter, the ¨ policy of protection of data ¨ and the ¨ policy of Cookies ¨). Its observance and compliance is enforceable with respect to any person who accesses, navigates or uses the website. If you do not agree with the terms herein, do not access, browse or use this website.

With the encouragement that the use of the web will conform to criteria of transparency, clarity and simplicity, AUTOSOL informs the user that any suggestion, doubt or consultation on the general conditions of use will be received and solved by contacting with AUTOSOL through the Telephone and/or email indicated at the beginning of this legal notice.

2.- Object and scope of application.

Access to this website or its use in any form gives you the qualification of “user” and implies the unreserved acceptance of each and every one of these general conditions of use, reserving AUTOSOL the right to modify them at any time. Consequently, it will be the responsibility of all users, the attentive reading of the legal texts in force in each of the occasions in which it accesses this website, so if the latter does not agree with any of the same, it must abstain from the use of the same.

It is also advised that, on occasion, particular conditions may be established for the use of specific content and/or services on the web, the use of such content or services shall imply acceptance of the conditions Particulars in them specified.

3.- Services

Through the Web, AUTOSOL offers users the possibility to:

  • Access to general information about the services and products it sells, its trademarks and how to obtain such services;
  • Access to Promotions offers
  • Asking any queries, suggestions, complaints or grievances through our suggestion box
  • Access to its Blog

AUTOSOL informs users that currently has a online booking systema, so in case the user is interested in making the reservation of any transfer, you can do so through the address https://www.autosol.es/bookings

4.- Privacy and protection of personal data

In compliance with the provisions of organic Law 15/1999, of 13 December on the protection of personal data, in its development regulations RD 1720/2007 of 21 December and the remaining rules of application, we inform you that in the event that the user Contact AUTOSOL through the section ¨contact¨ of our website, or through traditional media such as telephone, email or fax, which includes personal data, will provide consent for the treatment of the data provided.

In this case, your personal data will be incorporated in a file created and maintained under the responsibility of Autosol Sociedad Cooperativa Andaluza and duly registered in the Spanish agency of data protection.

The user will be able, at any time, to exercise the rights of access, rectification, cancellation and opposition on his personal data, sending to Autosol Sociedad Cooperativa Andaluza, letter duly signed to our postal address indicated above or to the Email address info@autosol.es where you clearly record the contact details, which must be accompanied by a photocopy of your DNI/NIF or document certifying your identity. For more information, see our ¨Data protection policy¨

The information you provide on your person will only be used by Autosol in accordance with each individual’s privacy policy. Your age and responsibility declares and guarantees that you are at least 18 years old and you have the legal capacity and right to hold this agreement and to use the website in accordance with the terms and conditions specified herein.

5.- Industrial and intellectual property

This web is governed by the Spanish laws and by the national and international legislation on intellectual and industrial property. In no case shall it be understood that the access, navigation and use by the user of the web implies a waiver, transmission, license or total or partial assignment of such rights by AUTOSOL.

The user acknowledges and accepts that all content shown on the web and in particular, designs, texts, images, logos, icons, buttons, software, trade names, trademarks, or any other signs susceptible to industrial and/or commercial use are subject to intellectual property rights and all trademarks, trade names or distinctive signs, all industrial and intellectual property rights, on the contents and/or any other elements inserted in the page, are property Exclusive to AUTOSOL and/or third parties, and they have the exclusive right to use them.

Therefore, the user undertakes not to reproduce, copy, distribute, make available or otherwise communicate publicly, transform or modify such content by keeping AUTOSOL harmless from any claim arising from the Failure to comply with such obligations. In no case does access to the web imply any kind of waiver, transmission, license or total or partial transfer of such rights, unless expressly stated otherwise. These general conditions of use of the Web do not confer to the users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the web and/or of its contents other than those expressly envisaged here.

Any other use or exploitation of any rights shall be subject to the prior and express authorization specifically granted for that purpose by AUTOSOL or the third owner of the rights concerned.

The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation existing on this site, as well as the site itself as a whole, as a multimedia artistic work, are Protected as copyright by intellectual property law. AUTOSOL is the owner of the elements that integrate the graphic design of the web, the menus, navigation buttons, the HTML code, the texts, images, textures, graphics and any other content of the Web or, in any case, it has the corresponding authorization for the Use of these elements. The content on the web may not be reproduced either in whole or in part, nor transmitted, nor recorded by any information retrieval system, in any form or in any way, unless it has the prior authorization, in writing, of the aforementioned Entity.

It is also forbidden to delete, circumvent and/or manipulate the “copyright” as well as the technical protection devices, or any information mechanisms that may contain the contents. The user of this web is committed to respect the rights enunciated and to avoid any action that could harm them, reserving in any case AUTOSOL the exercise of any means or legal actions correspond to him in defense of his legitimate rights of Intellectual and industrial property.

6.- Responsibility of the user

The user will be responsible for the data and information sent or provided to AUTOSOL through the contact forms, through the email address available on the web or other conventional means such as the use of telephone, e-mail and/or fax.

  • The user agrees to use the Web, the contents and information in accordance with the law, the present general conditions of use, the good customs and the public order.
  • In the same way the user is obliged not to use the web with intention of damage, disable, make inaccessible or deteriorate the Web page, its contents or its services or to prevent a normal enjoyment of the same by other users, as well as not to carry out any conduct That could damage the image, interests and rights of AUTOSOL or third parties.
  • Likewise, the user expressly agrees not to destroy, alter, disable or, in any other way, damage the data, programs or electronic documents found on the Web
  • The user agrees not to introduce programs, viruses or any logical device or sequence of characters that cause or are susceptible to causing any type of alteration in the computer systems of AUTOSOL.

The user is informed that in the event that it fails to comply with the content of this legal notice or any other terms collected on the web, AUTOSOL reserves the right to limit, suspend or terminate its access to the Web, adopting any technical measure that is necessary to that end. Likewise, AUTOSOL reserves the possibility of exercising such measures in the event that it reasonably suspects that the user is violating any of the terms and conditions contained in the aforementioned instruments.

7.-Liability-AUTOSOL guarantees

The AUTOSOL web contains information, texts, photographs with an informative and divulgative character. While reasonable measures have been taken to ensure that the information contained is correct, it is not guaranteed to be accurate, complete, or up to date, so AUTOSOL expressly disclaims any liability for error or omission in the information contained on the web.

Likewise, AUTOSOL does not guarantee or be responsible for:

  • the continuity of Web content;
  • the absence of viruses and/or other harmful components on the Web or on the server supplying it;
  • the invulnerability of the web and/or the impregnability of the security measures that are adopted in it;
  • the lack of utility or performance of Web content and products;
  • damages that cause, to itself or to a third party, any person who infringes the conditions, norms and instructions that AUTOSOL establishes on the Web or through the infringement of the security systems of the

Nevertheless, AUTOSOL declares that it has taken all the necessary measures, within its possibilities and the state of the technology, to guarantee the operation of the web and to avoid the existence and transmission of viruses and other harmful components to the users.

AUTOSOL reserves the right to modify, temporarily suspend, cancel or restrict the content of the Web, without prior notice.

8.- Hyperlinks

The user is obliged not to reproduce in any way, not even through a hyperlink, the web of AUTOSOL, as well as any of its contents, except express and written authorization of AUTOSOL.

The AUTOSOL web may include links to other sites managed by third parties in order to facilitate user access to the information of collaborating companies. In accordance with this, AUTOSOL is not responsible for the content of these websites, nor is it in a position of guarantor or/or part offering of the services and/or information that can be offered to third parties through the links of third parties.

The user is granted a limited, revocable and non-exclusive right to create links to the homepage of the website exclusively for private and non-commercial use. Web sites that include link to our website

  • they may not imply that AUTOSOL recommends that website or its services or products;
  • they may not falsify their relationship with AUTOSOL or claim that AUTOSOL has authorized such liaison, or include trademarks, denominations, trade names, logos or other distinctive signs of AUTOSOL;
  • they may not include content that may be deemed to be unsavory, obscene, offensive, controversial, inciting violence or discrimination on the basis of sex, race or religion, contrary to public order or illicit;
  • they will not be able to link to any Web page other than the main page;
  • they must link to the Web address itself, without allowing the web to make the link reproduce the Web as part of your website or within one of its “frames” or create a “browser” on any of the pages of the website.

AUTOSOL may request, at any time, to remove any link to the Web, after which it must proceed immediately to its disposal. AUTOSOL cannot control the information, content, products or services provided by other Web sites that have established links to the web and consequently, AUTOSOL assumes no liability for any aspect relating to such Websites.

9.- Information on activities of an inappropriate or illicit nature

If the user is aware of the existence of any illicit, illegal content, contrary to the laws or that may be an infringement of intellectual and/or industrial property rights, he shall immediately notify AUTOSOL, through the address Email info@autosol.es, indicating the following data:

  • Personal data of the Communicator: Name, address, telephone number and e-mail address.
  • Description as complete as possible, of the facts that reveal the inappropriate or illicit character of the content or information as well as the specific address (URL) in which it is available.
  • In the event of violation of rights of third parties, such as intellectual or industrial property, the notifier shall provide the data of the owner of the right infringed when he is a person other than the communicator. It must also provide the title proving the ownership of the rights infringed and, where appropriate, the representation to act on behalf of the holder when he is a person other than the communicator.

According to the provisions of law 34/2002, of 11 July, on services of the Information society and electronic commerce, the receipt by AUTOSOL of the communication provided for in this clause shall not entail the effective knowledge of the activities and/or Content indicated by the Communicator, where this is not noticeable or obvious. In any case, AUTOSOL reserves the right to suspend or withdraw the contents that are not yet unlawful, may prove to be contrary to the rules established in this legal notice, weighing in each case the legal assets in conflict.

10.-Use of cookies

The web browsing or the ¨ policy of cookies ¨ of AUTOSOL, is determined by the established in the policy document of cookies

11.- Social networks

AUTOSOL can have a presence on the main Internet social networks (Facebook, LinkedIn, Twitter, Pinterest, etc.). The treatment that AUTOSOL will carry out of its followers, will be the one that the corresponding social network allows to the corporative profiles. AUTOSOL will be able to inform its followers by any route that the social network allows, on its products, offers, promotions, services and location of its stores, as well as to provide personalized service of attention to the customer. AUTOSOL will not extract data from social networks, unless the user’s consent to do so is obtained on time and expressly.

The user will be obliged to make a reasonable use of the official corporate website of AUTOSOL on social networks and its contents, according to the possibilities and purposes for which it is conceived, in accordance with the customs, the moral, the legislation in force , the present rules or those that in the future are established, as well as the norms and policies published by the corresponding social networks, that the user must expressly accept. The user will be solely responsible for the information, images, opinions, allusions or contents of any kind that communicate, host, transmit, make available or display through the corporate website of AUTOSOL on the different social networks in the Have a presence.

12.- Modification of the conditions of use

AUTOSOL reserves the right to develop or update at any time the conditions of use of this website so that the user should read them periodically.

13.- Applicable law and jurisdiction

The present general conditions of use, as well as the use of the Web, will be governed by the Spanish legislation. Any controversy will be resolved before the courts of Torremolinos (Málaga), place that corresponds to the domicile of AUTOSOL.

In the event that any stipulation of these general conditions of use is unenforceable or invalid under the applicable law or as a result of a judicial or administrative decision, such unenforceability or nullity will not affect these general conditions of use are unenforceable or null and void as a whole. In such cases, AUTOSOL shall proceed to amend or replace the stipulation by another that is valid and enforceable and, as far as possible, to achieve the objective and pretension reflected in the original stipulation.

14.- Payment Method

All bookings made through https://www.autosol.es can be paid by any of the following payment methods:

  • Cash:
    • giving the driver the full amount of the reservation. If it is a roundtrip reservation, the customer must give the driver the full amount of the reservation and not only the current transfer.
  • PayPal:
    • through this system, the user is redirected to the Paypal page where you can proceed to pay the amount of the reservation by credit card. This system is completely confidential and secure and the data may not be seen by third parties. Autosol Sociedad Cooperativa does not save data on payments made by its users. The information will be provided directly to PayPal.
  • Credit card:
    • when you select the payment by credit card your data will be processed by Servired/RedSys. This system is completely confidential and secure and the data may not be seen by third parties. Autosol Sociedad Cooperativa does not save data on payments made by its users. The information will be provided directly to Redsys/served.

Full payment of the transfer price is made at the time of booking via Paypal, bank card or directly to the driver once you contact him at the airport in accordance with the reservation made.

15.- Cancellation of reservations

Cancellations of the services will be made by fax and with a time in advance of 24 hours if the service is outside the Andalusian community, 6 hours if the service is outside the province of Málaga and 3 hours if the service is within the province of Malaga. In case of not doing it this way the full service will be billed.

Cancellations of services using the Web booking system can be made up to 24 hours before the first date of your transfer. In case of payment to the driver, the cancellation has no cost to the customer. Otherwise if your reservation was paid using Paypal, we will retain 20% of the total as cancellation fees.

The schedule for notification of cancellations or modifications will be from 8 a.m. to 20 hours.

16.- Changes in bookings due to force majeure

When for reasons of force majeure we have to cancel or change any service due to unforeseeable circumstances beyond our control Autosol will not face any indemnification. Such circumstances include, but are not limited to, accidents and related delays; Unplanned protest marches; Organized demonstrations and riots; Police operations; Unforeseen road hazards; Terrorist activity and its consequences, or the threat of such activity; Revolt; The act of any government or any other national or local authority; Industrial litigation; Natural or nuclear disaster; Fire and adverse weather conditions or other similar events that are beyond our control.

17.- NO SHOW

-When in the collection of customers at the airport there are more than 3 hours of waiting due to flight delays, a “no-show” service will be billed in addition to the service that is made upon arrival of the customer.

-upon arrival of a flight the customer is expected 1 hour maximum unless he contacts the driver or Autosol to report the delay.

-The amount of the invoicing by “no-show” at the airport will be the minimum stipulated service of the requested vehicle.

18.- Bookings Details

-It is important to review carefully the details of the reservation when you receive it. If you want to cancel or change the reservation later, you will have no cost if it is done at least 24 hours before it. Reservations cannot be changed within 24 hours prior to transfer, only exceptions will be made if there is a change in flight details. If you want to modify or cancel your reservation, it is imperative that we receive the confirmation by e-mail or by mail of the person who made the reservation. We will only accept confirmation from the person who made the original booking.

-You must inform us of any special request at the time of booking. We will do our utmost to complete all applications of this type however we cannot guarantee that they are fulfilled and we will have no liability to you if they are not fulfilled. It will be communicated in case of not being taken.

19.- Dispositions

-When requesting a service of disposition should indicate if it is full-credit or otherwise what is really requested. In the latter case, when the customer requests extras It is understood that the agency does not take charge and that the service required by the same customer must be paid, after acceptance of the prices of the services offered.

-the counting of the hours and kilometers of the services available will be departed from the following: The hours and kilometers begin counting from the time and place contracted with the agency and/or the client, and end in the place where the service ends and the client and leave the vehicle. The price of those dispositions (4 hours) that their place of start is different from Malaga capital, Torremolinos or Benalmádena will increase their price with the amount of the transfer to the place agreed as collection.

20.- Supplements

-The transfers from the Torremolinos-Cadiz area, which take place in Malaga capital instead of the airport, will have a supplement of €9.91 in Normal car; €11.89 for the Ranchera; €12.88 for Mercedes E-class/Minivan/Audi A-6; €15.86 for Mercedes S-class and €14.87 for minibuses, all plus VAT

-The services with language suppose an increase in the rate of 15% on the total of the service.

21.- Transfers with minors

-According to the R.D. 1428/2003 of 21 November of the General regulation of circulation, it is prohibited to circulate with minors without using an approved restraint system and adapted to his size and his weight, therefore those customers who do not bring his approved baby chair or not be requested in advance by the agency (indicating the weight or approximate age of the child), we will be obliged not to perform the service, without prejudice to invoice the same completely. The services requested with a baby seat will have an increase of €5.00 VAT included for each chair requested.

-Likewise, whenever a minor travels in any of our vehicles, this one will count as a square, like the rest of people, being able in no case to exceed the maximum of seats allowed for each category of vehicle (4 in the case of standard car , Ranchera, minivan and Mercedes, and 7 in case of minibuses).

22.- Baggage

-As a passenger you can carry a standard checked baggage bag up to 32 kg (70.5 lbs), Max. 158 cm (62 inches) long + width + height and 1 handbag of maximum 55 x 25 x 35 cm (LxWxH) and a weight of 18 kg (40 lb) max. per person. The sum of the dimensions of your hand baggage may not exceed 115 cm (45 inches), including the wheels. Autosol advise you to pay attention to the fact that the trunks of the sedan cars can contain no more than 2 suitcases of checked baggage. In case of traveling with two or more companions, or if you want to carry luggage that exceeds the free franchise, Autosol recommends to book another category of cars, like a station wagon, instead of a car sedan.

-To avoid possible problems in the accomplishment of the services, we recommend that for the clients with a lot of luggage (suitcases, golf clubs or excess of normal baggage) they must request station-wagon, minivan or minibus, according to necessities, since the rest of cars He’s got a normal trunk. If the problem were to occur, it would be the client who would have to pay an additional car, unless accepted by the agency.

23.- Duplication/forwarding of services

When services already received by AUTOSOL are forwarded and this fact is not clearly specified in the request fax or e-mail, the agency/client will be responsible for the possible duplication that carries such forwarding, being billed each one of them.

24.- Claims

-All vehicles of Autosol have a book of claims available to any client who requests it, a document that will be essential for the processing of possible claims.

-Autosol implants and completes its fleet with GPS tracking devices, likewise Autosol will send a report to any agency/client that requests it, where reliably details location, route, vehicle speed or waiting time. This information may be requested by the agency/client up to 30 days following the completion of the service and will be indispensable for any claim.

-The time limit for making claims for transfers requested to Autosol will be 30 days from the date the service was made.

-In the event that the customer chooses to use another means of transport, it will not prevent the same being fully invoiced as full service.

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Autosol

C/ Antonio de Nebrija, 37 A.
Parque Empr. El Pinillo. 29620 - Torremolinos (Malaga)

Phone: +34 952 380 295
Fax: +34 952 384 030
info@autosol.es